Volume & throughput
Calls last hour
123
46 connected
Live contact rate
37.4%
Connected ÷ attempted, last hour
FTE queue backlog
12
Open escalations
Failed dispatches
7
Retries exhausted today
Outcome mix
Decline barriers (B4)
- DISTRUST58
- COST_CONCERN48
- TRANSPORT17
- LANGUAGE14
- FEAR_OF_PROCEDURE12
- TIME_CONSTRAINT11
System health
- HealthyCalling dispatcher84 ms
- HealthyKiro voice layer142 ms
- DegradedDeepgram transcription910 ms
Elevated latency on streaming transcripts in the last 20 minutes.
- HealthyReporting ETL63 ms
- HealthyOutcome writer51 ms
Alerts
Deepgram latency above threshold
p95 streaming latency 910ms (threshold 500ms). Calls still completing.
7/30/2026, 12:12:00 PM
7 failed dispatches
Dispatch retries exhausted for 7 worklist entries on run_09101.
7/30/2026, 11:04:00 AM
FTE queue backlog growing
18 open escalations, oldest 3 days.
7/30/2026, 9:40:00 AM